Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

Report | NJPIRG Law & Policy Center | Consumer Protection, Food

Total Food Recall

This report is a snapshot look, from January 2011 to September 2012, at recalls that were directly linked to identified incidents of foodborne illness.  Failures in the rules and processes that protect our food supply have led to numerous high-volume recalls over the past two years that left many New Jerseyans sickened, and at least 37 Americans dead.  And the economic costs of the illnesses caused by food products recalled over the past 21 months come to over $5.1 million in our state.

> Keep Reading
News Release | NJPIRG Law & Policy Center | Consumer Protection, Food

New Report: American Lives at Risk from Unsafe Foods

Despite government commitments to address the problem, food recalls are on the rise and our food safety systems are broken, according to a new report by New Jersey PIRG.  Contaminated food makes 48 million Americans sick every year and costs over $77 billion in aggregated economic costs.  Here in New Jersey, in the last 21 months 121 people were made sick from foodborne illnesses linked directly to food recalls; the cost of these illnesses to our state's economy was over $5.1 million.

> Keep Reading

NJPIRG talks Toy Safety on New Jersey Now (Video)

NJPIRG's Gideon Weissman appeared on New Jersey Now to discuss toy safety tips for the holidays. 

> Keep Reading
Report | NJPIRG Law and Policy Center | Consumer Protection

Trouble in Toyland

The 2011 Trouble in Toyland report is our 26th annual survey of toy safety. In this report, we provide safety guidelines for consumers when purchasing toys for young children and provide examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading
News Release | NJPIRG Law and Policy Center | Consumer Protection

Survey Finds Toxic or Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to NJPIRG’s 26th annual Trouble in Toyland report 

> Keep Reading

Pages

View AllRSS Feed

Support Us

Your tax-deductible donation supports NJPIRG Law & Policy Center's work to educate consumers on the issues that matter, and to stand up to the powerful interests that are blocking progress

Support Us

You can also support NJPIRG Law & Policy Center’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations.