Reports

Report | NJPIRG Law & Policy Center | Consumer Protection, Transportation

The Unfriendly Skies

This report analyzes these consumer complaints about U.S. air carriers for the five year period from 2009-2013, evaluates the effectiveness of new regulations and compares airlines’ performance.
This report tracks trends in tens of thousands of consumer complaints over time, finding how some airlines have improved their rankings and others have worsened. We also compare consumer complaint data with other DOT data that tracks airlines’ on-time performance and baggage handling.
The report finds that consumer’s most complaints were about Flight Problems, such as delays and cancellations. Other top problems were about baggage, customer service, as issues with reservations, bookings, and boarding. Over time, Flight Problems account for an increasing portion of the total complaints.

Report | NJPIRG Law & Policy Center | Budget

Following the Money 2014

This report, NJPIRG LPC’s fifth annual evaluation of state transparency websites, finds that states are making progress toward comprehensive, one-stop, one-click transparency and accountability for state government spending. Over the past year, new states have opened the books on public spending and several states have adopted new practices to further expand citizens’ access to critical spending information. Many states, however, still have a long way to go to provide taxpayers with the information they need to ensure that government is spending their money effectively.

Report | NJPIRG Law & Policy Center | Public Health, Health Care

Should I Stay Or Should I Go?

Many consumers who buy their own health insurance face a big decision right now. Should you renew your existing plan, or switch to a new one?

It’s an especially important decision for consumers whose insurance company is giving them the option to stay in a “pre-ACA plan” – one that falls below minimum standards under the Affordable Care Act – for another year.

Here are our tips for consumers, and a checklist to help you make the decision that’s right for you:

Report | NJPIRG Law & Policy Center | Public Health, Consumer Protection, Food

A Year of Progress

The past year has shown that food producers and retailers are listening to consumers’ desire for information and choices when it comes to GMOs.  It’s smart business to give customers what they want, and some companies are beginning to build the transparent marketplace that consumers deserve. This white paper summarizes companies' recent actions related to GMOs.

Report | NJPIRG Law & Policy Center | Consumer Protection, Financial Reform

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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