Consumer Protection

CFPB Adds Consumer Stories to Public Complaint Database

By | Ed Mierzwinski
Consumer Program Director

Today, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

Report | NJPIRG Law & Policy Center | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

News Release | NJPIRG Law & Policy Center | Consumer Protection, Transportation

Report: Spirit Is Most Complained-About Airline

Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the NJPIRG Law & Policy Center. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, who recently made Trenton, NJ their East Coast hub, and, United Airlines, who recently expanded service to Atlantic City in addition to their major hub of Newark, NJ.

Report | NJPIRG Law & Policy Center | Consumer Protection, Transportation

The Unfriendly Skies

This report analyzes these consumer complaints about U.S. air carriers for the five year period from 2009-2013, evaluates the effectiveness of new regulations and compares airlines’ performance.
This report tracks trends in tens of thousands of consumer complaints over time, finding how some airlines have improved their rankings and others have worsened. We also compare consumer complaint data with other DOT data that tracks airlines’ on-time performance and baggage handling.
The report finds that consumer’s most complaints were about Flight Problems, such as delays and cancellations. Other top problems were about baggage, customer service, as issues with reservations, bookings, and boarding. Over time, Flight Problems account for an increasing portion of the total complaints.

News Release | NJPIRG Law & Policy Center | Public Health, Consumer Protection, Food

NJ Consumers Call on Stop&Shop to Label GMOs, On Anniversary of Whole Foods Labeling Commitment

Consumers and advocates launched a campaign calling on Stop&Shop to label its store-brand products for ingredients derived from genetically modified organisms (GMOs), on the one year anniversary of Whole Foods’ announcement that it will adopt labeling for all products in its stores.

Report | NJPIRG Law & Policy Center | Public Health, Consumer Protection, Food

A Year of Progress

The past year has shown that food producers and retailers are listening to consumers’ desire for information and choices when it comes to GMOs.  It’s smart business to give customers what they want, and some companies are beginning to build the transparent marketplace that consumers deserve. This white paper summarizes companies' recent actions related to GMOs.

Report | NJPIRG Law & Policy Center | Consumer Protection, Financial Reform

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

Report | NJPIRG Law & Policy Center | Consumer Protection, Financial Reform

Credit Cards, Consumer Complaints

The Consumer Financial Protection Bureau (CFPB) was established in 2010 in the wake of the worst financial crisis in decades. Its mission is to identify dangerous and unfair financial practices, to educate consumers about these practices, and to regulate the financial institutions that perpetuate them.

This is the fourth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

News Release | NJPIRG Law & Policy Center | Consumer Protection, Financial Reform

Report: Capital One Most-Complained-About Credit Card Company in NJ

New Jersey consumers file more complaints about Capital One than any other credit card company, according to a report released today by NJPIRG Law & Policy Center. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that New Jersey consumers are 5th most likely to file credit card complaints.

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